Reference

Legal terms for your Indonesia account

DANA, OVO, GoPay and QRIS account records, cookie choices and region-based access rules sit in one legal page so you know what applies before you open an account.

Indonesia access wordingDANA record contextCookie choice pathAccount data rights
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kakapslot Legal terms for your Indonesia account
CONTACT ROUTES

Contact us about legal requests

Legal questions need a traceable route, not a random inbox. We keep three contact paths open so you can ask about terms, data correction, cookie settings or access wording with enough account detail for us to answer properly. Include your account email, registered phone number and the payment rail involved, such as QRIS or GoPay, so we can find the correct record without asking you to repeat the same issue.

Team online

Live chat

Use live chat from 09:00 to 23:00 WIB for quick legal routing. Ask for Legal Help, share your account email, and we will move the chat to the right internal queue.

Email route

Send longer legal requests to [email protected] with your account email, phone number and payment rail. We use email when you need a written reply about data, cookies or access terms.

Account message

Open Account, then Help, then Legal Request if you are logged in. That path attaches your account ID, recent device session and wallet context before our team reads your message.

DATA PRACTICE

How we handle legal data

Your legal record is built from account steps you can check: registration details, identity status, device sessions, wallet actions and cookie choices.

Account verification

We ask you to complete Profile, then Verify Identity before sensitive wallet actions. The legal reason is simple: your name, phone number and payment record must align before we process account changes.

Device sessions

You can check Account, Security, then Devices to see recent sessions. We keep device records for account protection, dispute checks and legal access questions tied to the same login.

Cookie controls

Cookie choices sit under Account, Privacy, then Cookie Settings. We use necessary cookies for login and payment record flow, while optional tracking can be adjusted from that account path.

Payment records

DANA, OVO, GoPay and QRIS entries are kept as wallet records for reconciliation and dispute handling. We link them to your account ID, not to any public display page.

Data retention

We keep legal records only for the period needed for account administration, dispute handling and local-law purposes. When a record can be removed, our support team confirms the action by email.

Change requests

If your phone number, email or name needs correction, contact us before using another wallet. We may ask for identity proof so the legal account record stays consistent.

Legal questions before you open

These answers cover the legal points you are most likely to check before creating or using an account: access rules, wallet records, data correction, cookies, security logs and contact paths. They are written for our Indonesia service context, but every access decision still depends on local law and is available only where local law permits.

Your account is governed by the current terms shown on /legal/, plus any privacy and cookie wording linked from your account area. Read them before joining, because they set access, data and wallet-record rules.

Access depends on local law and is available only where local law permits. We may check your account country setting, device session and payment context before showing account or wallet actions.

We keep those wallet records to match payments, answer disputes and meet legal record needs. Each entry is tied to your account ID and used only for account administration and support checks.

Yes. Send the request through Account, Help, then Legal Request, or email [email protected]. We may ask for identity proof before changing your name, phone number or email.

Open Account, Privacy, then Cookie Settings. Necessary cookies keep login and wallet flow working; optional tracking choices can be adjusted there and may affect how we measure account page use.

We may pause the related wallet action while we check the legal account record. Contact support with your account email and payment rail, then follow any identity step we request.

Our support team routes legal messages to the account and data staff who can check records. Live chat runs 09:00 to 23:00 WIB, while email is used for written replies.

Related Pages

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